Designing with respect for all beings.

Welcome! I’m Stefanie, a Montreal-based service designer and écocitoyenne.

I help organizations deliver inclusive services that improve people’s quality of life and minimize impact on our environment.

Who I am

I have spent the last 14 years cultivating a curiosity and an expertise in how and why humans do things.

I studied how people communicate and understand information and how they use and interpret tools like digital interfaces.

My last few years have been spent working on designing services, processes and spaces that benefit the people they’re made for. As my personal environmental principles have solidified, I am learning to integrate them into my work.

What I do

  • Qualitative Research

    I do research with real humans to find out about their needs, motivations and behaviours.

  • Facilitation & Codesign

    I bring people together to learn from each other and collaborate on solutions to their challenges.

  • Mapping & Sensemaking

    I visualize complex processes or concepts to better understand and communicate them.

  • Developing New Ways of Doing

    I help define the new tools, steps or sequences that lead to the best outcomes.

A glimpse of my work

  • Understanding the habits of regional library patrons

    Drawing insights from new and previous mixed-methods research we helped the BAnQ library internal teams understand key behaviours, motivations and expectations from different types of patrons.

  • Evaluating in-person wayfinding at an archival institution

    Observation and qualitative research at the National Archives building allowed us to identify areas where people got lost, confused or were hesitant about how to proceed. This led to rethinking the physical experience to allow better access to the consultation service.

  • Mapping and improving customer service in eyewear

    This large-scale mandate involved mapping the entirety of the customer experience for a popular eyewear clinic network in order to identify opportunities for improvement. This led to several process improvements and the redesign of a key employee tool.

  • Helping healthcare providers co-create a vision of primary care

    We developed workshops for a healthcare provider cohort to collaboratively identify obstacles to quality primary care. These culminated in a day of in-person co-creation to define key pillars of their vision for a tech-supported healthcare system, that could be communicated to decision-makers.

  • Defining new spaces for community center services

    Through a series of observational studies and collaborative workshops, we developed and illustrated recommendations for community center spaces that would better support current and future services delivered to the members of the community.

  • Understanding information management needs in the public sector

    By diving into the reality of information management within several ministries and organizations, we were able to identify the challenges of the teams charged with implementing these practices and highlight different types of needs to be addressed.