BAnQ was looking to create a global indicator for the customer experience across all of its locations.

BAnQ created a set of personas in 2018 that grew exponentially over the years but were rarely used. Our team undertook the process of creating a more concretely usable set of patron representations.

The Archives nationales du Quebec in Montreal wanted to improve the spatial experience for patrons looking to consult documents onsite.

A pan-Canadian health products distributor wanted to improve its relationship with a specific segment of customers: international biopharmaceutical producers.

This large-scale mandate involved mapping the entirety of our client’s customer experience to identify opportunities for improvement. This led us to redesign a key employee tool: the POS app.

This research mandate delved into the experience of being a proud volunteer member of a community with a mission.

This client wanted to make their hosted memorial pages both more reflective of their customers’ unique life stories and easier to manage for families and friends of the departed.